Help

How to use this website

Charts, publications & Navigation Equipment categories are shown in the drop-down menus across the top of the home page and are also listed on the right side of the home page, below ‘Website News’.

The Website News box shows you when the site was last updated – please check this regularly as updates can be made several times each day.

Click on the category of product you wish to view to see the stock availability and price options.

If you are unsure of the chart numbers or areas you want, you can use the search box at the top right of the Home page. This will accept any chart number, or a port name or an area and will then display all the charts in every category that match your search criteria.

To purchase one or more items (up to the total stock quantity shown), change the quantity from zero to the quantity you wish to buy in each price option, then click ‘Add to cart’. The item is then added to your shopping basket, and the total number of items & total cost is shown in the bar at the top right.

In some categories, there is no stock quantity shown for New charts. This is because the available stock is unlimited – you just need to enter the quantity you require in the New box.

You can continue shopping within the same category & other categories, until you have completed your shopping. You can view your basket quickly by hovering your mouse over the white basket icon at the top right OR you can click ‘View Cart’ to see it in detail. Then click the ‘continue shopping’ button to return to the previous page.

Items in the basket can have their quantities increased or decreased, or deleted totally, by either changing the quantities shown & clicking on ‘update cart’ or by clicking the red X on the left to delete it.

When you have completed your purchase, the cart totals will give you the total cost of your purchases (excluding VAT if applicable). Click on ‘Proceed to checkout’ to enter your payment details, and to see the delivery options and prices available for your delivery address. We use Royal Mail and UPS services, and VAT will be added to these where applicable.

All payments are handled securely by Netbanx using secure, encrypted, SSL technology. Netbanx is one of the major UK Acquiring Banks.

If preferred, you can choose the ‘Pay by telephone’ option, and this will confirm & reserve your order for 7 days awaiting payment.

Please ensure you include your Post Code or Zip Code as this is used in the verification of your payment details. Please also double check you have entered the correct Country and not mis-keyed it to the one adjacent to the one you are in.

Deliveries can be made to an address that is different to your payment address.

UK and European Union customers are charged VAT at the current UK rate of 20% where applicable. Charts do not attract any VAT.

If you wish to add a note or comment, please use the relevant box on the payment page, for example ‘Urgent order, required by …..’

You can also tell us how you heard of us in the relevant box on the payment page. This tells us how our advertising campaigns are working.

If you still have problems using this site, please let us know by sending an email to info@marinechartservices.co.uk or call us on UK +44 (0)1933 441629 during normal business hours.

Thank you for your business, & we hope to be able to serve you again.

The Team at Marine Chart Services